Job Description
Responsibilities
- Provide consultation and support to managers, teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location from Monday through Friday from 10AM to 4PM MT in Juárez, Mexico.
- Provide solution-focused employee mental health consultation and connection to appropriate resources.
- Proactively cultivate strong relationships with key customer contacts, Spring Health managers, and internal stakeholders, and actively participate in both customer and Spring Health meetings as appropriate.
- Coordinate and deliver critical incident response.
- Conduct company‑tailored trainings and Spring Health benefit promotion events.
- Develop expert‑level understanding of the customer benefit ecosystem and available support programs, and provide appropriate referrals to members.
- Complete required internal training and assignments and attend Spring Health Clinical Team meetings.