Job Description
Join Blaze, the fastest-growing casino in LATAM!
**Your main responsibilities**:
- Perform WFM activities, being responsible for planning, preparing work shifts, real-time monitoring and compliance control.
- Ensure the creation and maintenance of monthly work shifts based on demand forecast, respecting all CLT requirements, including work shift control, DSR, inter-shift and intra-shift breaks, and BH or HE compensation.
- Prepare scaling based on contact volume, productivity and SLA, for online and back office service.
- Monitor daily compliance of the operation with the planned shifts and propose corrective actions in cases of deviations, absences and changes in demand.
- Work together with the Operations, HR and Legal areas to ensure legal compliance, time control and work shift management.
- Perform operational performance analyses, proposing adjustments to shifts, headcount or processes to better utilize the workforce.
- Participate in meetings with operati...
**Your main responsibilities**:
- Perform WFM activities, being responsible for planning, preparing work shifts, real-time monitoring and compliance control.
- Ensure the creation and maintenance of monthly work shifts based on demand forecast, respecting all CLT requirements, including work shift control, DSR, inter-shift and intra-shift breaks, and BH or HE compensation.
- Prepare scaling based on contact volume, productivity and SLA, for online and back office service.
- Monitor daily compliance of the operation with the planned shifts and propose corrective actions in cases of deviations, absences and changes in demand.
- Work together with the Operations, HR and Legal areas to ensure legal compliance, time control and work shift management.
- Perform operational performance analyses, proposing adjustments to shifts, headcount or processes to better utilize the workforce.
- Participate in meetings with operati...