EllisDon Corporation
Workday Support Specialist Position
Job Description
Shape your future with EllisDon as a Workday Support Specialist. In this role, you will provide technical support for Workday users in a dynamic, hybrid setting.
As the first point of contact for Workday inquiries, you will utilize your technical aptitude and customer service skills to resolve issues promptly. You’ll track interactions, escalate more complex problems, and maintain comprehensive documentation. By staying informed about Workday processes, you'll enhance the support and training provided to users. Collaboration with teams across HR and IT will be crucial for your success.
Key Responsibilities:
• Handle inquiries via Service Now promptly
• Resolve common Workday user issues independently
• Accurately document support interactions for analysis
• Escalate complex issues to specialized teams as needed
• Contribute to end-user training materials and FAQs
Requirements:
• Preferred degree in HR, IT, or Business Administration
• 1-2 years of relevant...
As the first point of contact for Workday inquiries, you will utilize your technical aptitude and customer service skills to resolve issues promptly. You’ll track interactions, escalate more complex problems, and maintain comprehensive documentation. By staying informed about Workday processes, you'll enhance the support and training provided to users. Collaboration with teams across HR and IT will be crucial for your success.
Key Responsibilities:
• Handle inquiries via Service Now promptly
• Resolve common Workday user issues independently
• Accurately document support interactions for analysis
• Escalate complex issues to specialized teams as needed
• Contribute to end-user training materials and FAQs
Requirements:
• Preferred degree in HR, IT, or Business Administration
• 1-2 years of relevant...