Franklin Electric
Water Treatment Customer Support Specialist
Job Description
Become a key part of our technical team in Winnipeg, MB as a Water Treatment Customer Support Specialist. Deliver high-quality product support and address customer inquiries directly.
In your role, you will be responsible for resolving technical issues faced by customers and ensuring they receive timely assistance and information regarding products. Building customer relationships will involve monitoring support requests and accommodating their needs while providing updates. Work closely with the product management team to develop necessary training resources and enhance product documentation.
Key Responsibilities:
• Identify and resolve customer technical issues proactively
• Track and manage customer requests and preferences
• Create product documentation and training materials
• Provide information on new products and accessories
• Facilitate training sessions for team members and customers
Requirements:
• As...
In your role, you will be responsible for resolving technical issues faced by customers and ensuring they receive timely assistance and information regarding products. Building customer relationships will involve monitoring support requests and accommodating their needs while providing updates. Work closely with the product management team to develop necessary training resources and enhance product documentation.
Key Responsibilities:
• Identify and resolve customer technical issues proactively
• Track and manage customer requests and preferences
• Create product documentation and training materials
• Provide information on new products and accessories
• Facilitate training sessions for team members and customers
Requirements:
• As...