Warranty Specialist (New grade)

Job Summary

The Warranty Services Specialist I serves as a frontline support resource for post-sales warranty and service-related inquiries. This role is responsible for managing warranty claims end-to-end, supporting sales agencies and customers, and ensuring timely and accurate resolution of product or system issues. The position plays a key role in delivering a positive customer experience through strong case ownership, attention to detail, and collaboration with cross-functional teams.

Key Responsibilities

• Act as the primary point of contact for warranty-related inquiries from customers and sales agencies.
• Manage warranty claims end-to-end, from intake through resolution, ensuring accuracy and timely follow-up.
• Validate customer information and documentation to ensure claims meet requirements.
• Document cases, including labor claims, replacement parts, and product details in internal systems (e.g.,...