Rohit Group
Warranty Management Customer Advocate
Job Description
Lead the warranty process for new homeowners as a Warranty Superintendent. Resolve customer concerns effectively while conducting inspections and managing trade repairs to enhance the overall experience.
This role is focused on customer interaction, requiring strong organizational skills and the ability to manage multiple service issues. You'll oversee walkthroughs, conduct essential inspections post-possession, and ensure prompt communication with trades, guaranteeing high-quality service delivery while addressing customer needs.
Key Responsibilities:
• Conduct thorough walkthroughs before occupancy
• Perform regular inspections one month and one year later
• Liaise with trade professionals for timely repairs
• Manage emergency calls efficiently outside of business hours
• Handle outstanding work orders and customer communications
Requirements:
• 3+ years of warranty service experience
• Background in man...
This role is focused on customer interaction, requiring strong organizational skills and the ability to manage multiple service issues. You'll oversee walkthroughs, conduct essential inspections post-possession, and ensure prompt communication with trades, guaranteeing high-quality service delivery while addressing customer needs.
Key Responsibilities:
• Conduct thorough walkthroughs before occupancy
• Perform regular inspections one month and one year later
• Liaise with trade professionals for timely repairs
• Manage emergency calls efficiently outside of business hours
• Handle outstanding work orders and customer communications
Requirements:
• 3+ years of warranty service experience
• Background in man...