Job Description
Overview
Join to apply for the WAH Customer Service Agent role at MCI .
Remote Work-at-Home | Canada | Full-Time | Hourly.
MCI is a leading Business Process Outsourcing (BPO) company that provides tailored solutions to meet client needs. We are hiring Work-at-Home (WAH) Customer Service Agents to provide friendly and efficient support to customers from a remote location.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
- Respond to customer inquiries via phone, email, or chat.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and escalate issues when necessary.
- Maintain detailed records of customer interactions.
- Meet performance metrics including response time and customer satisfaction.