VP, Digital Channel Applications

Job Type: Full-Time

Location: Toronto or Ottawa (Hybrid opportunity)

Vacancy Status: This posting is for an existing role

Scope of Position

The Vice President, Digital Channel Applications provides leadership and expertise in maturing and evolving a digital banking strategy to drive digital sales and deliver a superior digital channel banking experience through mobile, online, appropriate fulfillment processes, and customer analytics to enable deeper customer insights. Strives to meet or exceed digital-specific KPIs that are consistent with line of business goals including, but not limited to customer acquisition, satisfaction, retention, revenue generation (interest/non-interest), product sales and expense reduction (process efficiencies).

Reporting to the CTDO, the VP Digital Channel Applications maintains a strong understanding of evolving customer preferences, industry best practices, performance benchmar...