Voice Engineer

Voice Engineer

Remote

6+ Months (contract to hire)

Position Summary :

This role owns the end‑to‑end design, lifecycle management, and operational reliability of enterprise telecom and contact center platforms, including Cisco Webex Calling, CUCM, Cisco Contact Center Enterprise, and Webex Contact Center, across hybrid and global environments. The position serves as a senior technical authority for automation, Tier 3 troubleshooting, multinational call quality issues, vendor coordination, and complex incident resolution while mentoring engineers and driving standards, resiliency, and continuous improvement.

Education Requirements and Experience:

· 7–15 years of progressive experience in network/telecom engineering with significant hands-on work in Cisco collaboration/voice (Webex Calling, CUCM, CUBE/gateways).

· Proven experience automating network/telecom operations (Python, Ansible, T...