VIP Manager (Canada)

Rhino Entertainment i is looking for a highly motivated, customer-focused VIP Manager to join our team and support the Canadian market. In this role, your main focus will be proactive outreach and player engagement, using sales-driven tactics to reactivate lapsed players, retain high-value customers, and drive revenue growth through personalised communication.

Reporting directly to the Country Manager - Canada , you will support our key accounts, build meaningful relationships and deliver tailored VIP experiences. With a strong focus on customer engagement, you’ll be aware of everything relating to your customers' experience, pitch new promotions, support the planning and execution of VIP events and re‑engage customers in a professional, compliant, and responsible manner.

What your role will look like:

• Provide personalised support to VIP players in English and French across multiple communication channels, including phone, Wh...