VIP Account Manager

As a VIP Account Manager, you will be responsible for managing relationships with high-value players .. Your role is to enhance engagement, satisfaction, and loyalty by providing a personalized and premium experience for VIP players. This includes proactive outreach, exclusive promotions, and exceptional service to maximize player retention and lifetime value. The role may require availability during evenings and weekends based on business needs. This role is fully onsite with no potential for remote work.

What You’ll Do

• Develop and maintain strong, trusted relationships with VIP players to drive engagement and long-term loyalty.
• Serve as a dedicated point of contact for high-value players, ensuring personalized and timely communication via email, chat, phone, and social platforms.
• Design and execute VIP promotions, offers, and engagement strategies tailored to player preferences.
• Monitor player activit...