Vice President, Strategy, Customer, Colleague and Performance Enablement, TD Insurance
Job Description
Description
:Reporting to the SVP, General Insurance, Distribution, the VP, Strategy, Customer, Colleague and Performance Enablement leads efforts to improve customer experience, boost employee engagement, and drive innovation across TDI. This role connects customer feedback to business decisions, champions sustainability, and oversees critical functions like Business Architecture, Portfolio Management, Regulatory Enablement, and Change Management. The VP ensures business priorities align with TD Insurance’s goals by providing strategic insights and supporting effective execution throughout the organization.
Key Accountabilities
Steward the pan-TDI Customer Experience strategy, embedding customer insights into business decisions and resolving major irritants, while advancing internal and external CX benchmarks.
Lead the colleague strategy for TDI, including engagement, early talent development, events, recognit...