Trainer (Xico)

TTEC is seeking a seasoned Trainer to join our Customer Management Services team! Every day, we interact with 3/5 million customers, providing support in more than 80 countries and in 50 languages across social, mobile, digital, and face‑to‑face channels. The Learning and Development team prepares our associates for those interactions and coaches them to reach for amazing!

• Register associates for classes.
• Facilitate new‑hire trainings and all applicable client trainings.
• Provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.

• Achieve 100% of training completion goals.
• Learn key business objectives, timeframes, and requirements associated with each training goal and class.
• Understand and improve the key success metrics associ...