University Health Network
Traferox Full-Time Customer Support
Job Description
Join Traferox's mission to improve organ transplant outcomes as a full-time Customer Service Specialist in Mississauga, Ontario. Engage with customers and troubleshoot product issues efficiently.
This permanent position requires a minimum of two years of customer service experience, specifically in a SaaS environment. You will be responsible for responding to customer inquiries, processing orders, and collaborating with technical teams. Your ability to multitask and maintain accurate records will make a significant impact.
Key Responsibilities:
• Handle customer inquiries via various communication channels
• Efficiently troubleshoot product and service issues
• Collaborate with teams to resolve complex inquiries
• Maintain detailed records of customer feedback
• Process customer orders in the ERP system
Requirements:
• Degree in health sciences or related field
• 2+ years in a customer service role
• Excellent verbal and written communication skills
...
This permanent position requires a minimum of two years of customer service experience, specifically in a SaaS environment. You will be responsible for responding to customer inquiries, processing orders, and collaborating with technical teams. Your ability to multitask and maintain accurate records will make a significant impact.
Key Responsibilities:
• Handle customer inquiries via various communication channels
• Efficiently troubleshoot product and service issues
• Collaborate with teams to resolve complex inquiries
• Maintain detailed records of customer feedback
• Process customer orders in the ERP system
Requirements:
• Degree in health sciences or related field
• 2+ years in a customer service role
• Excellent verbal and written communication skills
...