Canadian Cancer Society
Toronto IT Support Specialist Role
Job Description
Join CCS as a Service Desk Specialist in Toronto, ON, providing pivotal IT support across Canada. Deliver exceptional service and maintain system integrity in this hands-on role.
This in-person position allows you to resolve technical issues and support users effectively. Your responsibilities will span from desktop support to system maintenance. Collaborate with colleagues to ensure smooth service delivery and engage in ongoing process improvement.
Key Responsibilities:
• Answer IT inquiries and fulfill support requests
• Manage and document incident tickets accurately
• Conduct installation and repair for various IT systems
• Oversee user accounts in Active Directory and Office 365
• Contribute to change management and asset tracking
Requirements:
• At least 2 years of structured customer service experience
• Experience in Windows 10/Server 2012+ support
• Familiarity with ticket tracking systems
• Strong problem-solving and analytic abilities
•...
This in-person position allows you to resolve technical issues and support users effectively. Your responsibilities will span from desktop support to system maintenance. Collaborate with colleagues to ensure smooth service delivery and engage in ongoing process improvement.
Key Responsibilities:
• Answer IT inquiries and fulfill support requests
• Manage and document incident tickets accurately
• Conduct installation and repair for various IT systems
• Oversee user accounts in Active Directory and Office 365
• Contribute to change management and asset tracking
Requirements:
• At least 2 years of structured customer service experience
• Experience in Windows 10/Server 2012+ support
• Familiarity with ticket tracking systems
• Strong problem-solving and analytic abilities
•...