Job Description
Job Summary:
We are looking for a skilled and reliable Tier 3 Technician to join our Service Desk team in Johannesburg. This role includes both remote support and occasional on-site visits to client locations. You will need your own reliable vehicle and a valid driver’s licence.
Key Responsibilities:
Provide technical support on-site and remotely to resolve issues related to hardware, software, and networking.
Carry out installations and configurations of desktops, laptops, printers, and other IT equipment.
Maintain client environments and provide recommendations for upgrades or improvements based on Checks and IT Standards.
Maintain accurate and detailed documentation of all site visits, actions taken, and resolutions via our ticketing system.
Work with internal teams to escalate and resolve complex issues when required.
Build and maintain strong relationships with ...