Vero HR Ltd
Telesales Operations Manager
Job Description
Enhance sales performance as a Telesales Manager. Champion a high-performance culture, focusing on team management and driving strategic sales initiatives.
In this managerial position, you will inspire your telesales team while ensuring a collaborative approach to customer service. Responsibilities extend to operational tasks, including scheduling and monitoring absences, alongside participating in daily sales activities. Quick problem-solving and escalation management will be crucial aspects of your role as you guide the team in achieving set targets and maximizing sales opportunities.
Key Responsibilities:
• Foster a high-performing telesales environment
• Drive initiatives for upselling and enhancing customer experience
• Oversee call allocation and team management
• Establish and track KPIs for team performance
• Manage daily sales challenges and escalations effectively
Requirements:
• Proven experience in sales team management
• Strong ability to coll...
In this managerial position, you will inspire your telesales team while ensuring a collaborative approach to customer service. Responsibilities extend to operational tasks, including scheduling and monitoring absences, alongside participating in daily sales activities. Quick problem-solving and escalation management will be crucial aspects of your role as you guide the team in achieving set targets and maximizing sales opportunities.
Key Responsibilities:
• Foster a high-performing telesales environment
• Drive initiatives for upselling and enhancing customer experience
• Oversee call allocation and team management
• Establish and track KPIs for team performance
• Manage daily sales challenges and escalations effectively
Requirements:
• Proven experience in sales team management
• Strong ability to coll...