Técnico de Calidad Guadalupe Iii

**Position Summary (Responsibility)**: The Quality Customer Care Technician has the responsibility to execute customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.
**General Functions**
- Ensure customer satisfaction process
- Ensure customer KPI's performance.
- Ensure customer complaint response on customer portals for all WFCC and CSE reports
- Ensure customer specific requirements and communication to plant
**Any other work activity related to your position**
**Flow 5 / Mass production**:Ensure customer satisfaction process.**
- Quality Alerts implementation.
- Implement ICA (Interim Containment Action).
- Analysis of part returned due a Warranty issue.
- Prepare a Customer Presentations for quality Issues.
- Ensure temporary measures are eliminated once process performance & stabilization are back to expected le...