Technology Support Lead

Job Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead team member in the Commercial & Investment Bank – Digital Enablement Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Oversee the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security.
• Execute policies and procedures that ensure operational stability and availability.
• Monitor production environments for anomalies, address issues, and drive evolution of ...