Technology Success Advocate (Ladysmith)

Overview

Role: Technology Success Advocate

Location: TBD Central (CST) or West Coast (PST) timezone

Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, with excellent interpersonal and communication skills, strong technical knowledge, a positive attitude, sense of urgency, and a collaborative, resourceful, punctual, and professional approach. The Office of Technology works to ensure proper computer and mobile device operation in support of essential business tasks for approximately 3,000+ users across 170+ office locations. Responsibilities include resolving requests promptly, maintaining software applications and hardware, and continuing ongoing learning of new technology. Problem resolution involves diagnostic and service management tools and providing in-person/remote, hands-on help at the desktop level, phone support, and chat/email support.

Responsibilities