Ricoh USA, Inc.
Technology Services Field Technician Role
Job Description
Ricoh seeks a Technology Services Field Technician to support clients in Kitchener-Waterloo. This position entails a hands-on role in servicing and repairing essential office equipment.
As a Senior Field Representative, your main focus will lie in maintaining high customer satisfaction through efficient servicing of multi-functional printers. You will handle territory management, conduct diagnostics, and uphold inventory accuracy. The position requires strong problem-solving skills and a proactive approach to service delivery and client interactions.
Key Responsibilities:
• Specialize in mid-volume multifunction device servicing
• Interact with customers to assess service needs
• Complete necessary training for new equipment
• Maintain thorough documentation and parts tracking
• Conduct effective troubleshooting and repairs on devices
Requirements:
• Post-Secondary degree in technical specialization
• Proficient understanding of electro-mechanical equipmen...
As a Senior Field Representative, your main focus will lie in maintaining high customer satisfaction through efficient servicing of multi-functional printers. You will handle territory management, conduct diagnostics, and uphold inventory accuracy. The position requires strong problem-solving skills and a proactive approach to service delivery and client interactions.
Key Responsibilities:
• Specialize in mid-volume multifunction device servicing
• Interact with customers to assess service needs
• Complete necessary training for new equipment
• Maintain thorough documentation and parts tracking
• Conduct effective troubleshooting and repairs on devices
Requirements:
• Post-Secondary degree in technical specialization
• Proficient understanding of electro-mechanical equipmen...