Cummins Inc.
Technician - Field Service - 2/1 - Residential
Job Description
**You will make an impact in the following ways:**
+ Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
+ Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
+ Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
+ Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
+ Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
+ Identify additional service opportunities with customer.
+ Complete training in line with skill and business requirements.
+ Maintain service vehicle and tools for cleanliness and proper operation.
+ Ensure...
+ Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
+ Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
+ Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
+ Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
+ Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
+ Identify additional service opportunities with customer.
+ Complete training in line with skill and business requirements.
+ Maintain service vehicle and tools for cleanliness and proper operation.
+ Ensure...