Technical Support Specialist

**Country**:
Mexico
**Location**:
LOC**** : Centrum Park
**ESSENTIAL FUNCTIONS AND BASIC DUTIES**
- Assists customers by providing support and troubleshooting of all Sensitech products, services, and solutions
- Learn and master specific company products, their technical requirements and modes/methods of operation - as per the product matrix.
- Maintain a high standard of customer satisfaction while following Sensitech policies, procedures, and warranties
- Manage coordination of Technical Service Case Management processes using global ERP system
- Review existing procedures (Work Instructions) to ensure compliance with current practice and Sensitech's Quality System
- Collaborate with internal sales representatives, Analysts, Program Managers, Engineering, C3 and other support members to ensure that customer issues are resolved appropriately.
Provide necessary guidance and recommendations to the internal customers to avoid technical issue...