Job Description
Enhance your career at JSI as a Technical Support Specialist in a dynamic hybrid environment. This role demands skills in system administration, software development, and troubleshooting in both Windows and Linux platforms.
At JSI, you will join a 24/7 operational support team dedicated to addressing technical issues for diverse customers. This mid-senior level position requires strong troubleshooting skills in networking and application layer standards. You will handle challenges involving customer systems, maintain documentation, and collaborate with engineering teams to resolve complex issues.
Key Responsibilities:
• Provide timely resolutions to customer support queries
• Analyze systems for software upgrades and maintenance
• Assist Engineering with issue diagnosis and testing
• Maintain detailed documentation for support staff
• Oversee Tier 3 engineering problem resolutions
Requirements:
• Degree in Computer Science or equivalent experience
• At lea...
At JSI, you will join a 24/7 operational support team dedicated to addressing technical issues for diverse customers. This mid-senior level position requires strong troubleshooting skills in networking and application layer standards. You will handle challenges involving customer systems, maintain documentation, and collaborate with engineering teams to resolve complex issues.
Key Responsibilities:
• Provide timely resolutions to customer support queries
• Analyze systems for software upgrades and maintenance
• Assist Engineering with issue diagnosis and testing
• Maintain detailed documentation for support staff
• Oversee Tier 3 engineering problem resolutions
Requirements:
• Degree in Computer Science or equivalent experience
• At lea...