Job Description
Technical Support Specialist Jr - HVAC
Güntner is Hiring: Jr. Technical Support Specialist - HVAC
Location: Stiva Industrial Park – Apodaca, Nuevo León.
About Us
Güntner Mexico, a global leader in heat transfer technology for refrigeration, process cooling, and HVAC applications, is looking for a driven Jr. Technical Support Specialist to join our team.
The Role
In this entry-level position, you will provide remote technical assistance to customers via phone, email, and Augmented Reality (AR) tools. You will be the go-to person for diagnosing and troubleshooting industrial controllers and sensors, guiding clients through equipment configuration and integration (including BACnet and Modbus protocols), identifying spare parts, and evaluating warranty coverage.
Key Responsibilities
- Remote Troubleshooting: Diagnose technical failures and provide real-time solutions.