Technical Support Specialist

In this position, your customer first demeanor will shine as you delight customers and make their experience effortless. On a day-to-day basis, you provide technical assistance for our dairy management and supply chain software solutions. The solutions you support are vast, and reach from mobile applications, to farm analytic and dashboard tools, to manufacturing scheduling and receiving software. Teamwork and collaboration are key. You will collaborate internally and externally to service the hub of dairy technology stakeholders and be a team player that focuses on the dairy industry and its uniqueness.

Essential Duties and Responsibilities

• Reset passwords, add new users and contracts, configure and maintain accounts, customer information, and templates across multiple software solutions
• Train and on-board new users
• Utilize the Dairy.com system to generate reports and address data or system inquiries requested by customers or colleague...