Technical Support Specialist (Bilingual-French & English)

Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise? Are you passionate about customer support and eager to make a real impact from the very first stages of the user journey? If so, this position is for you!

We are looking for a motivated, bilingual (French/English) Cybersecurity Technical Support Specialist to join our team and help strengthen our position as a leader in email security.

This is a full-time, permanent (CDI) position based at our Montreal, QC site.

Your Job

• Diagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly related to system configuration, product features, and bugs/improvements.
• Build personalized customer relationships by delivering an exceptional client experience.
• Escalate incidents to the development team and ensure their follow-up until resolution.
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