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Technical Support Representative in Shubenacadie
Job Description
Elevate your customer service career with Concentrix as a Technical Support Representative in Shubenacadie, Nova Scotia. Engage with clients through calls and online to resolve technical inquiries effectively.
This on-site role focuses on delivering top-notch technical support while nurturing customer relationships. You'll be the go-to for hardware and software issues, using your problem-solving skills to clarify customer needs and provide tailored solutions. Expected to be proactive, you will have the opportunity to learn and grow in a supportive environment with a focus on client products.
Key Responsibilities:
• Respond to inbound and outbound customer inquiries
• Resolve technical issues related to client products
• Document interactions accurately in customer accounts
• Provide compassionate and professional customer service
• Maintain knowledge of smartphones, tablets, and computers
Requirements:
• 1 year of customer service experience required
• Hig...
This on-site role focuses on delivering top-notch technical support while nurturing customer relationships. You'll be the go-to for hardware and software issues, using your problem-solving skills to clarify customer needs and provide tailored solutions. Expected to be proactive, you will have the opportunity to learn and grow in a supportive environment with a focus on client products.
Key Responsibilities:
• Respond to inbound and outbound customer inquiries
• Resolve technical issues related to client products
• Document interactions accurately in customer accounts
• Provide compassionate and professional customer service
• Maintain knowledge of smartphones, tablets, and computers
Requirements:
• 1 year of customer service experience required
• Hig...