Technical Support Manager

Executive Recruiter at Bloom Recruiting

The Opportunity

We are seeking an experienced and highly motivated Support Manager to lead and inspire our Technical Support team. This individual will be responsible for overseeing the daily operations of our support department, ensuring we deliver exceptional service, and maintaining a high level of customer satisfaction with our proprietary software suite.

This is a full-time position requiring a presence in our Waterloo, ON office 3-4 days per week to foster team cohesion and effective collaboration.

Key Responsibilities

• Lead, mentor, and coach a team of Technical Support Specialists, fostering a positive, growth-oriented, and high-performance culture.
• Conduct regular one-on-one meetings, performance reviews, and manage team schedules and coverage.
• Identify training needs and develop programs to enhance the technical skills and customer service abilities of the te...