Autodesk, Inc.
Technical Support for BIM 360 at Autodesk
Job Description
Become a Technical Support Specialist for BIM 360 with Autodesk, where your expertise will empower customer experiences. Solve technical challenges through interactions via phone, chat, and web support.
This role is essential to our dedicated support team, answering customer inquiries related to BIM 360. You will assess critical technical issues, ensure compliance with service levels, and contribute actively to the development of the Autodesk Knowledge Network. Your insights and solutions will help foster greater client satisfaction and loyalty.
Key Responsibilities:
• Address BIM 360 inquiries from all Autodesk customer tiers
• Prioritize and monitor critical service issues
• Document all interactions in a management system
• Explore and report product bugs and defects
• Provide regular updates to clients on issues
Requirements:
• Bachelor's degree or related field
• 2+ years of relevant BIM experience
This role is essential to our dedicated support team, answering customer inquiries related to BIM 360. You will assess critical technical issues, ensure compliance with service levels, and contribute actively to the development of the Autodesk Knowledge Network. Your insights and solutions will help foster greater client satisfaction and loyalty.
Key Responsibilities:
• Address BIM 360 inquiries from all Autodesk customer tiers
• Prioritize and monitor critical service issues
• Document all interactions in a management system
• Explore and report product bugs and defects
• Provide regular updates to clients on issues
Requirements:
• Bachelor's degree or related field
• 2+ years of relevant BIM experience