Way4Services
Technical support engineer
Job Description
We are WAY4 Services, a software company specializing in payment processing and serving financial institutions worldwide. Our main product is a digital payments software platform WAY4 – a card processing system. We provide our payment software platform for banks, processors, telcos, national switches, fleets, and other companies across various regions globally.
Core Responsibilities
- On-call Support: Participate in scheduled shifts to provide continuous support coverage. - Incident Management: Perform initial assessment, analysis, and resolution of client inquiries and technical issues. - Operational Support: Support clients' daily operations within Way4 modules, addressing any errors or performance issues. - Technical Consulting: Advise client stakeholders (IT Managers, Engineers, DBAs) on technical and functional aspects of Way4 products. - Bug Tracking: Identify and reproduce reported issues/bugs in a test environment. - Code & Kernel Analysis: Analyze Way4 core and custom co...
Core Responsibilities
- On-call Support: Participate in scheduled shifts to provide continuous support coverage. - Incident Management: Perform initial assessment, analysis, and resolution of client inquiries and technical issues. - Operational Support: Support clients' daily operations within Way4 modules, addressing any errors or performance issues. - Technical Consulting: Advise client stakeholders (IT Managers, Engineers, DBAs) on technical and functional aspects of Way4 products. - Bug Tracking: Identify and reproduce reported issues/bugs in a test environment. - Code & Kernel Analysis: Analyze Way4 core and custom co...