Technical Support Engineer - Mexico City - Hybrid (Xico)

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network‑derived intelligence to cloud, security, and observability tools. This helps our customers eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

Responsibilities

• Deliver a top-tier user support experience using Salesforce Service Cloud software.
• Be the customer's contact for providing accurate and creative technical solutions to user‑reported problems.
• Update and document ...