Backblaze
Technical Support Engineer (Colombia)
Job Description
About The Role
This role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations. The Technical Support Engineer demonstrates initiative, analytical detail, and a commitment to professional communication while taking action on technical issues ranging from individuals and small businesses up to Enterprise customers.
What You’ll Do
- Handle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products.
- Communicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de‑escalation skills.
- Manage escalations received from the account administration team and other groups.
- Provide Silent Install Troubleshooting for the B1 Client and Silent Installer/Enterprise Deployment Support.
- Troubleshoot a vari...