Technical Support Analyst

Works closely with Dealers to achieve the objective to diagnose, repair and resolve the Customer Concerns reported on the vehicles.
Provide diagnostic tools and software support to Dealers Technicians as required for specific diagnostic protocols.

Answer calls to dealers to provide technical assistances and respond requests via WEB on the Ford GTAC platform.

Establish a direct interface between, SP&L Warehouse, Field Engineers and management to contribute to assuring critical and high demanded parts availability

Provide technical support to the Customer Relations Center department (CRC).

Provide technical assistance and/or guidance to other team members when needed.

Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns

Attends and maintain continues training/formation in new upcoming technologies