Technical Support Analyst | Analyste du support technique
Job Description
Company Overview
Jesta I.S. is a leading supplier of ERP software for the apparel, footwear, and soft-goods industries. Our global client base includes many recognizable brands and continues to grow.
Position Summary
We're looking for a Technical Support Analyst to join our Customer Support team. In this role, you will act as a technical subject‑matter expert supporting our enterprise ERP solutions, resolving complex client issues, leading escalations, and driving continuous improvement across support processes and documentation. You will work closely with Development, Product, and QA teams while mentoring team members and contributing to high client satisfaction. This is a senior individual‑contributor role with strong technical ownership, leadership influence, and growth opportunities.
Responsibilities
- Provide expert‑level technical support across multiple ERP modules, resolving complex function...