Job Description
Boldr – Technical Support Representative
Overview
Boldr is a B‑Corp focused on delivering world‑class client experiences. The Technical Support Representative provides hands‑on troubleshooting, feature explanations, and best‑practice guidance to customers, partners and colleagues.
Responsibilities
- Install, modify, and repair computer hardware and software systems.
- Resolve tickets, troubleshoot technical and process issues, and maintain productivity.
- Test computer components for functionality and compatibility.
- Design and implement networks.
- Consult users to determine hardware and software needs; assist with orders.
- Train users through videos, manuals, and digital instruction.
- Perform software, network, and database performance tuning.
- Document updates and maintain knowledge base.
Requirements
- Curious, authentic, analytical, and client‑focused.
- E...