Technical Customer Support Specialist – Level 2

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Who We Are

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

• Work across multiple client environments with varying configurations and policies
• Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents
• Own tickets end-to-end, including i...