Job Description
Who You Are
You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers. You will also provide technology/product training and intellectual property material as required. You'll act as focal point for large account network problem resolution.
Roles and Responsibilities- Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
- Submit complete and correct defect reports with collaboration and supervision.
- Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
- Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.