Wolf Steel Ltd
Technical Consultant Hearth
Job Description
Job Title Technical Consultant, Hearth
Reports to: Technical Manager
Hours of work: 8:30 a.m. to 5:00 p.m. Monday to Friday
Provide a World Class Customer Experience as per corporate guidelines/objectives to existing and new customer base. Handle all inbound inquiries (phone, email, chat, social media etc.) with accuracy and professionalism. Process parts & replacement parts orders as necessary. Provide technical support to dealers and service technicians, general maintenance & troubleshooting guidance to customers while documenting relevant information into designated CRM database(s) as required. Process replacement & parts orders as necessary. Identify manufacturing and design issues through the appropriate channels.
Key Responsibilities
Respond to 1st level technical inquiries by identifying root cause of an issue such as installation or mechanical problems experienced by our Installers/ Customers.
Provide detailed resolutions. V...
Reports to: Technical Manager
Hours of work: 8:30 a.m. to 5:00 p.m. Monday to Friday
Provide a World Class Customer Experience as per corporate guidelines/objectives to existing and new customer base. Handle all inbound inquiries (phone, email, chat, social media etc.) with accuracy and professionalism. Process parts & replacement parts orders as necessary. Provide technical support to dealers and service technicians, general maintenance & troubleshooting guidance to customers while documenting relevant information into designated CRM database(s) as required. Process replacement & parts orders as necessary. Identify manufacturing and design issues through the appropriate channels.
Key Responsibilities
Respond to 1st level technical inquiries by identifying root cause of an issue such as installation or mechanical problems experienced by our Installers/ Customers.
Provide detailed resolutions. V...