Technical Architect

Job Overview

As our Technical Architect, you will be responsible for understanding, detailing, and implementing all customer requirements according to scope. You will actively collaborate with customer SMEs to build the best technical solution for integrating Zendesk into customer workflows and processes, ask questions to dig into the customer’s use case, collect and assemble the business problem to solve, and craft their Zendesk instance for the customer to be successful.

Responsibilities

• Seek to understand our current and prospective customers’ needs and lead technically oriented customer conversations.
• Work collaboratively with Consultant, Support and Account Management teams to position, present and validate implementation solutions to our actual and prospective customers.
• Communicate highly technical concepts to a variety of audiences, including executive‑level technical decision‑makers.
• Provide feedback and pro...