Job Description
**What you will be doing**:
- Respond to customer calls in a professional manner, providing appropriate solutions and advice.
- Interact with customers in performing complex testing, support and troubleshooting technical functions remotely.
- Ensuring Service Quality levels are maintained and adhered to.
- Ensuring all issues are handled in a timely manner.
- Reviewing outstanding issues, ensuring customers and management are kept informed of progress.
- Attending relevant Epicor product training courses, in-line with Application Specialists role.
**What you will likely bring**:
- Ability to effectively communicate both verbally and in writing.
- Demonstrate strong customer service skills, detail-oriented initiative-taker with a positive attitude.
- Strong problem solving and troubleshooting skills.
- Ability to take inquiries from customers via multiple channels in a fast-paced call center environment.
- Networking, Cloud, SAAS and Re...