Technical Analyst

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This temporary term position (up to 2 years) reports to the Team Manager – Deskside Services and is responsible for resolving service desk incidents, managing endpoint devices (e.g., computers, mobile devices, printers), applying security patches, addressing vulnerabilities, and troubleshooting network connectivity. Additional duties include researching and recommending new hardware and software, packaging applications, maintaining self-service tools for employees, setting up workstations, supporting hardware rollouts, providing technical support for the SCIC Drone Program, ...