Digital Waves IT Solutions
Technical Account Specialist
Job Description
Position: Technical Account Specialist (TAM)
Department: Customer Success / Technical Services
Reports To: Head of Customer Success / Sales Director
Role Overview
The Technical Account Specialist (TAM) is responsible for managing and growing strategic customer relationships while ensuring successful adoption and value realization of IT management and security solutions. The TAM acts as the primary technical advisor for customers using enterprise platforms including Unified Endpoint Management (UEM), Endpoint Protection Platforms (EPP), IT Service Management (SDP), and Full-Stack Observability / Digital Experience Monitoring solutions such as OpManager.
The role combines technical expertise, customer success management, and commercial responsibilities, including upselling and cross-selling additional solutions from the company's portfoli...