Job Description
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
What You’ll Contribute- Manages IT relationships and concerns for the client, working alongside the Global Technology Services team and any relevant Project Manager, Professional Services, Product and Account Managers.- Develops overall technology solution knowledge within the relevant clients and ensures consistent high levels of service.- Works with the client and Global Technology Team to ensure the success of new services for our clients.- Managing customer satisfaction from a technology solution standpoint and the relevant reporting of the performance of the services against the Service Level Agreements.- Works with Operations for critical client specific issues.- Collaborates with the Cyber Security team to ensure that security policies are addressed with the client.- Build trusted relat...
What You’ll Contribute- Manages IT relationships and concerns for the client, working alongside the Global Technology Services team and any relevant Project Manager, Professional Services, Product and Account Managers.- Develops overall technology solution knowledge within the relevant clients and ensures consistent high levels of service.- Works with the client and Global Technology Team to ensure the success of new services for our clients.- Managing customer satisfaction from a technology solution standpoint and the relevant reporting of the performance of the services against the Service Level Agreements.- Works with Operations for critical client specific issues.- Collaborates with the Cyber Security team to ensure that security policies are addressed with the client.- Build trusted relat...