iContact
Technical Account Manager in Ottawa
Job Description
Drive client success as a Technical Account Manager with Ziff Davis in the Ottawa area. You will lead technical onboarding, product demonstrations, and ongoing client support while focusing on account growth and renewals.
Ziff Davis is seeking an experienced Technical Account Manager to become the dedicated technical champion for our enterprise customers. In this role, you will manage the technical relationship, ensuring seamless onboarding, addressing escalations, and aligning with internal teams. Additionally, you will play a pivotal role in safeguarding renewals and identifying upsell opportunities for expansion revenue.
Key Responsibilities: • Lead technical onboarding for high-volume accounts • Conduct tailored product demonstrations for clients • Manage escalations and provide performance solutions • Perform deliverability audits and technical reviews • Facilitate client feedback and align with product teams
Requirements: • 3–5+ years in a technical cus...
Ziff Davis is seeking an experienced Technical Account Manager to become the dedicated technical champion for our enterprise customers. In this role, you will manage the technical relationship, ensuring seamless onboarding, addressing escalations, and aligning with internal teams. Additionally, you will play a pivotal role in safeguarding renewals and identifying upsell opportunities for expansion revenue.
Key Responsibilities: • Lead technical onboarding for high-volume accounts • Conduct tailored product demonstrations for clients • Manage escalations and provide performance solutions • Perform deliverability audits and technical reviews • Facilitate client feedback and align with product teams
Requirements: • 3–5+ years in a technical cus...