Technical Account Manager (crypto)

Overview

We are looking for an experienced Technical Account Manager to support and manage Payment Gateway merchants. The ideal candidate has a strong background in payments/fintech, excellent communication skills in English and Russian, and the ability to work closely with merchants, product, tech, and compliance teams.

Responsibilities

• Manage day-to-day communication with existing merchants
• Act as the primary technical point of contact during integration, onboarding and post-launch support
• Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations
• Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting
• Monitor client activity, identify issues proactively, and escalate when needed
• Maintain accurate documentation, integration notes, and CRM updates
• Provide clear explanations of payment...