Helpware
Tech Support Working Team Leader
Job Description
**Call center Working Team Leader**
**About Us**
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
**Key Responsibilities**:
- Perform daily call center duties, including responding to customer inquiries and resolving issues effectively.
- Supervise and support a team of call center agents, providing guidance, motivation, and constructive feedback.
- Conduct one-on-one meetings and coaching sessions to foster team member growth and performance improvement.
- Prepare and maintain reports related to team performance, metrics, and productivity.
- Monitor calls and review performance indicators to identify areas...
**About Us**
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
**Key Responsibilities**:
- Perform daily call center duties, including responding to customer inquiries and resolving issues effectively.
- Supervise and support a team of call center agents, providing guidance, motivation, and constructive feedback.
- Conduct one-on-one meetings and coaching sessions to foster team member growth and performance improvement.
- Prepare and maintain reports related to team performance, metrics, and productivity.
- Monitor calls and review performance indicators to identify areas...