Team Leader, Contact Centre services

Description

Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!Position Summary:This position reports to the Supervisor, National Operations Support Centre (NOSC).The team leader, NOSC is responsible for providing quality and efficient customer service to customers through the daily management of a team of Customer Service Representatives (CER’s) to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. The Team Leader will be a hands-on leader and will ensure that correct procedures are followed and routinely give directions to CER’s on what to do and how to improve.Responsibilities:

Provides daily direction and communication to employees so that customer service calls/emails ...