Concentrix Brasil
Team Leader, B2B Sales
Job Description
Lead a team to achieve specific business goals and meet assigned weekly/monthly/quarterly performance targets, ensuring high customer satisfaction.
Provide continuous and accurate sales distribution and ensure that the data recorded in the CRM is accurate and up-to-date.
Be a facilitator to remove obstacles and help the team solve challenges to support sales opportunities.
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
Analyze customer experience data, performance, and trends to develop sales strategies and best practices for specific clients/territories.
Stay up-to-date on developments in customer service and within the market and ensure the team is informed about the latest trends and the market.
Be an escalation point for our clients and respond promptly to any issues.
Maintain a balanced level of communication with the Sales Director and the external...
Provide continuous and accurate sales distribution and ensure that the data recorded in the CRM is accurate and up-to-date.
Be a facilitator to remove obstacles and help the team solve challenges to support sales opportunities.
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
Analyze customer experience data, performance, and trends to develop sales strategies and best practices for specific clients/territories.
Stay up-to-date on developments in customer service and within the market and ensure the team is informed about the latest trends and the market.
Be an escalation point for our clients and respond promptly to any issues.
Maintain a balanced level of communication with the Sales Director and the external...