Team Lead, Shared Services
Job Description
Who We Are
Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada, backed by nearly a century of lending experience through its legacy companies.
About The Role
The Team Lead, Cards Onboarding, serves as a Subject Matter Expert (SME) within the Cards Team, with a specialized focus on onboarding for Home Trust’s Preferred and Secured Visa products. The role provides day‑to‑day guidance to front‑line staff, ensures operational efficiency, and maintains high standards of quality, accuracy, and compliance throughout the application lifecycle. It also coaches team members, manages workflow and prior...